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What communities do you provide Pet Care services?
Pasadena, South Pasadena and San Marino, California.
What is a consultation visit and why is it necessary?
If this is your first time using my services, I will need to conduct a preliminary consultation with you and meet your pet. This consultation is completely complimentary, and is for your pets benefit, as much as it is for yours and mine. At the time of the consultation, I will be happy to discuss my pricing, the services I offer, and answer any questions you have, to put your mind at ease. We will discuss your pets needs, habits and medical history. Most importantly, I will be able to see how your pet responds to me. Again, this consultation is for your benefit as well, and upon its conclusion it is ultimately up to you to decide whether or not you would like to use my services.
Are you bonded and insured?
I am fully insured and bonded with Business Insurers of the Carolinas. You are welcome to request a copy of my policy at any time before or during your service period.
Do you carry a business permit?
I carry a current business permit with the City of Pasadena, CA. You are welcome to request a copy at any time before or during your service period.
Can you administer medication to my pets?
I am able to administer oral medication at no additional charge. I will note the time and dosage of the medication on your daily report. We will discuss your pets medical history and medicinal needs during the initial consultation. *Insulin injections and hazardous materials handling are available at additional cost.
Do you conduct business on Holidays?
Yes. I am available on all major Holidays to care for your pets. A $10.00 per visit surcharge is applied.
Is client information confidential?
Yes. I am committed to keeping all information I receive from my clients confidential and will not disclose any of your personal information including your mailing address. I will only use your information as a means to take excellent care of your pets and home while you are away.
Do you offer overnight in-home pet sitting?
I offer a PUT-TO-BED service for a later evening visit. I can arrive as late as 9pm. I have two dogs of my own, so in-home overnight pet sitting is not available.
Do you have a cancellation policy?
Yes. If you need to cancel a scheduled DOG WALKING or DOG PARK/NATURE WALK visit, keep in mind the following: Less than 24 hours notice, 50% of the visit is charged. Less than 12 hours notice, 100% is charged. If you need to cancel reserved PET SITTING visits, 72 hours cancellation is required.
Do you require a deposit to reserve pet sitting dates?
A 50% deposit is required to reserve your preferred pet sitting dates. I am unable to refund this deposit without 72 hours cancellation notice.
What forms of payment do you accept for deposits and payment of monthly invoices?
I prefer secure PayPal transactions where clients have many payment options. You can use a credit card or checking/debit account. I have provided a direct, secure link below. I accept checks as well. *Clients are required to pay for any electronic transaction fees.
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